When you have a home improvement project, how do you go about finding a contractor?

Question: When you have a home improvement project, how do you go about finding a contractor?

Deward Knapp's post on LinkedIn.com •

From the consumer's point of view, not being in the industry, they are simply looking for somebody they can trust. This is based on the premise that the consumer is doing homework or research rather than looking for the cheapest or fastest 'con'tractor.
In my experience with interviewing over 400 homeowners personally, they appreciate the time we take to speak with them about there experience. Generally, the answer to the question, "How did you meet the contractor?" will be based on pure word of mouth. The problem I have is the probability that the quality contractor I am calling on behalf of -- oftentimes was not the first person the homeowner hired. Over 30% would say that they had hired a friend or a family member or another word of mouth contractor who did not turn out to be qualified or trustworthy. That is alarming. Sure, that is the 'impression' the public has about fly-by-night contractors, but then why do they hire them and why would anybody refer them to their friends or family?

I see a fundamental flaw in the word of mouth system. Even if I trust my friend to be my friend, I do not trust his understanding of contractors (unless she is one -- and a professional). Let's face it, we all go out every day to educate the consumer on what to watch out for when deciding on a new relationship... yet many people feel perfectly fine setting their friends up on blind dates, too.

Be careful, and open your eyes!
Do not go into any contract, blind.

My big three criteria before hiring any contractor would be:
Properly licensed
Properly insured
Properly screened references (both customers and General Contractors or Subs)

Do your homework or have a professional do most of it for you.

From my architecture days, the answer to this question generally came down to an interview period that coincided with the reviewed bid proposals. It was worth a full day to interview 3-5 contractors who would spend the next 8-18 months working on a custom new build. What is one day worth to make sure that you are not walking into a 2 year relationship with somebody you cannot stand to be around for an hour. Get to know them as a person rather than what their bid pack says. Then relate that to their experience.

It is a process; as are all relationships.

MAC Custom Homes

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MAC Custom Homes is owned by Mike Collings.

The name MAC is an acronym for Michael Alfred Collings (Mike’s full name). Over the years, the company has grown steadily and has earned a solid reputation for high quality construction and excellent customer service. As a result, MAC Custom Homes has been entrusted to build many of the finest residences in Northern Michigan.

Mike grew up in Farmington, Michigan, where he met and married his wife, Robin. The couple moved to Traverse City in 1980, shortly after the birth of their first daughter. Since then, they have lived and raised their three daughters here. Mike, who began his career as a framer, worked for local framing contractors for several years, before starting his own framing company and eventually becoming a general contractor. This led to the founding of MAC Custom Homes in the mid-nineties.  Read More

With more than 25 years experience in the construction industry, both downstate and Northern Michigan, Mike is very involved with every aspect of the home building process. He supervises the framing, siding and interior trim crews personally in order to control the quality and timing in each project. In 2006, he received the Green Build Grand Traverse certification. MAC Custom Homes is built on a foundation of trust and hard work, along with excellent craftsmanship.


Max's Service

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Max's Serviceis a 3rd Generation Major Appliance Dealer and service center located in Traverse City, Michigan. We specialize in GE, Monogram, Frigidaire, Electrolux, Wolf, Sub Zero, plus most other brands of Major Appliances.

We focus on service so our motto is "It's Service that Counts." 

Read MoreMax Crandall bought the business in 1945 from M.J. Macintosh. He sold and serviced small and major appliances, Schwinn Bicycles, Goodyear Tires, and many other odds and ends. In the mid to late 1970's Jim Owens, Max's son-in-law, purchased the business from Max and continued with the same idea. He adapted to the times and focused on Major appliances and electronics. In the early 1980’s Jim discontinued the Goodyear tire sales and service department. He expanded his Major appliance sales department. In 1994 a third generation joined the business, Jim’s son, Jeff.

Max’s continues in the same direction now as when Max founded the business in 1945. We take great pride in our appliance service department and competitive prices. The biggest misconception is that Max’s prices are higher. That is not true when you consider the personal service we offer before, during, and after the sale. That is why for over 60 years our motto has been, “It’s Service that Counts."

EPS

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Engineered Protection Systems, Inc. (EPS)

Protecting West Michigan since 1955.

Engineered Protection Systems, Inc., was founded in Grand Rapids, Michigan in 1955.

What began as a modest, local operation with a handful of employees has blossomed into a multi-state company with more than 170 employees, seven satellite offices and thousands of satisfied customers. Over the past decade, EPS has more than doubled in size.

Read MoreWe currently rank among the top 30 largest security providers in the nation. However, we’re not a giant national company out of touch with our customers, nor do we aspire to be one. We offer the stability, experience, skills and technology of a national provider; yet the people who manage EPS are the same local people who own it. We are your neighbors. Our growth is a direct result of our commitment to our customers. In fact, one of our very first alarm customers is still with us today – a 50+ year relationship that stands the test of time because of our commitment to service. You won’t find a local alarm company that can point to a similar track record.

In short, EPS is a highly unusual company competing in an increasingly less personal security industry. We’re clearly preferred by your neighbors and colleagues, and we’d like to become your preference as well. Follow the link to our “eleven reasons” to learn why you should select EPS as your security provider. That’s where you’ll learn how we stack up against the competition, and why you should consider EPS to protect what you value most.

Siler's Stump Grinding

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Mike Siler's Stump Grinding 

Tree stumps can be an unpleasant eyesore to any lawn or landscape. Because of the difficulty that many homeowners have in removing them, they are often left completely untouched.

Snow Blowing has its advantages to plowing, removal, and other methods for mitigating the amount of snowfall we receive in Northern Michigan.

Call the Expert for professional services today:  231-409-4183

Sparkle Wash of Northwest Michigan

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Sparkle Wash of Northwest Michigan 

We clean all that is dirty on the outside, decks and patio's being our most requested space to tidy up and re seal Mobile, on-site, power wash and restoration service. Exterior surface cleaning for residential and commercial customers: Wood, Composites, Vinyl, Aluminum, Steel, Concrete, Graffiti Removal, and Windows!

SparkleWash® services are environmentally friendly, fully insured, and guaranteed.

Kitchen Choreography

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At Kitchen Choreography we pride ourselves on being our customer’s “one stop shop” for complete interior project design. The utilization of our services offered is left completely to the customer’s discretion as we welcome the opportunity to team with other involved professionals.

Though we always view your project as an entity, we bring all your interior selections together to view it as a whole.

Read MoreCabinetry Design: Initial design concepts are created on our computerized CAD program to produce elevations, perspectives, and floor plans with some notes added by hand. Based on the designer’s discretion, some hand drawings may be produced. 

Project Management: From contract execution to the day the homeowner moves in, our Project Management team scrutinizes every detail.

Installation Services: We’re flexible about who installs our cabinetry, but if you need a cabinet installer ours are top-notch.

Custom Shop: Our skilled craftsmen will make any design dream a reality; check out some of his masterpieces!

Interior design: From paint colors, tile selections, and design, to furniture layouts and the list goes on and on.

We provide many professional lines, and are not limited to: Pinnacle, Fieldstone, Medallion, Corian, Arborite, Granite, Silestone, and Cambria

Dan Brady Painting and Wood Restoration

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Dan Brady Painting and Wood Restoration specializes in Residential and Commercial exterior and interior repainting.

Our wood restoration process makes aging wood siding, decks, and log homes look brand new. 

To stay on the cutting edge with current technologies, prepping, application techniques and floor systems, Dan Brady Painting and Wood Restoration attends regional and national painting conventions.

Dan Brady also has a professional DVD for the do-it-yourselfer who wants to paint their project themselves!

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